SuccessFactors is the leader in on-demand Performance and Talent Management software. Passionately focused on revolutionising the future of work, SuccessFactors is uniquely positioned to help companies of all sizes in certain and uncertain times by providing integrated solutions that enable organisations to bridge strategy and execution gaps, cultivate top talent and optimise workforces, to drive business productivity and results. SuccessFactors has 2,360 customers of every size in over 185 countries.
Business Challenges
Effectively managing employee performance has never been more critical than in today’s dynamic business environment. In order to drive increased productivity, managers must consistently monitor team performance and provide meaningful feedback to their subordinates. Employees must be constantly aware of their progress as the expectations for their contributions evolve. Finally, visibility to employee accomplishments and areas of weakness should be used by managers to provide coaching and guidance to their subordinates. The reality is that without adequate performance management tools like Successfactors, any and all of these requirements are difficult to fulfill.
Value Proposition
SuccessFactors Performance Management facilitates ongoing meaningful feedback between managers and their subordinates. It helps transform the often rushed and tedious once-a-year performance review into an ongoing performance management process that ties employee performance to bottom line business results. This SuccessFactors application has been proven to substantially decrease the time required for managers to complete reviews and administrators to monitor the company-wide process. Most importantly, the improved effectiveness of the overall process has been proven to increase employee morale and overall productivity.
This module:
- Ensures employees understand the metrics and standards upon which they are evaluated, promoting a sense of fairness and equality.
- Supports meaningful formal and informal performance reviews based on goal accomplishments and competency attainments.
- Provides a framework for ongoing coaching and development to improve future performance and productivity requirements.
- Is fully integrated with goal setting and compensation planning.
- Provides completely secure authorisation and flexible approval workflow.
Best Practices Supported
Support for Flexible Performance Reviews and Approvals
- Emulate any number of paper-based performance review forms in an electronic, web-enabled format that is delivered purely On-Demand.
- Provides a highly configurable workflow engine for performance reviews that can mirror any required routing process.
- Supports employee electronic signatures and email notifications for due date reminders and late notices.
- Captures and shows data across all relevant applications including HRMS, LMS, and Compensation Planning systems.
- Automatically calculates performance review scores based on employee ratings and weight inputs.
Tools for Improving Performance Review Quality
- Includes Online Notes for facilitating informal year-round progress tracking and ensures that all relevant information is available at review time.
- Provides a content-rich Writing Assistant for competency evaluations, eliminating ‘writer’s block’ for managers and helping them create concise, meaningful feedback that can significantly impact employees’ continued engagement.
- Delivers robust Coaching Advisor enabling managers to proactively provide relevant coaching and support for their subordinates.
- Allows Managers to fine-tune suggested feedback to be more or less positive and delivered in either second or third person. First person text is also available for self-assessments.
- Supports rating standards at any desired level of granularity.
- Includes Legal Scan and Spell Check to help managers use appropriate terminology and increase the quality of feedback, avoiding litigious situations and reducing HR administration effort.
- Pre-populates performance reviews with role-specific assessment criteria for required employee competencies and levels.
- Maintains a comprehensive audit trail of all reviews during all phases of the performance review routing process and upon its completion.
- Integrated with the SuccessFactors 360 Degree/Multi-Rater application, providing managers with visibility to peer and subordinate feedback while completing reviews for members of their team.
Meaningful Reviews Made Easy With EZ-Rater
EZ-Rater is a simple, compact user interface available on the Objectives and Competencies section of the Performance Management form. Managers and employees can quickly and easily provide ratings and comments on goals, competencies and behaviors and see a real-time on-form gap analysis contained within the relevant section. EZ-Rater allows managers to focus their efforts on thoughtful evaluation and analysis and spend less time navigating around the form.
EZ-Rater benefits include:
- Improved usability via a simpler, compact view.
- Better navigation and flow
- Thoughtful employee analysis in one view
- Ability to compare ratings, e.g. between competencies, or employee vs. manager rating
- Quick method of rating by using radio button functionality
- Real-time, on-form gap analysis
Integration For a Complete Performance & Talent Management Process
- Fully integrated with SuccessFactors Compensation Management, facilitating a true pay-for-performance culture.
- Fully integrated with SuccessFactors Goal Management for a seamless link between employee objectives and evaluations, including the pre-population of performance reviews with the goals associated with the review period.
- Fully integrated with SuccessFactors 360 Degree/Multi-Rater assessments allowing visibility to 360 feedback during the performance review process.
- Fully integrated with industry-leading Learning Management System platform for combined performance and development planning.
- Proven integration with any HRMS as well as all other SuccessFactors modules. All configurations will be retained when upgrading to a new version of an HRMS.
Application Features
- Highly scalable, supporting from 10 to 100,000 employees with optimal performance even during peak period usage.
- Specialised configurations will not be lost when upgrading to newer versions of Successfactors.
- Hosted On-Demand delivery model eliminates in-house hardware/software maintenance costs and concerns.
- Extensive language support: U.S. English, U.K. English, French, Canadian French, Spanish, German, Italian, Chinese Traditional, Chinese Simplified, Korean, Japanese, Bahasa.
- Offline usage allows employees and managers to work with Successfactors from anywhere, at any time.
- Intuitive user interface allows for ease-of-use and minimises training time/costs while facilitating early adoption.
- Fully encrypted data exchange protects information from unauthorised access.
- Rapid deployment ensuring that most customers are up and running in weeks at a fraction of typical implementation costs.
SuccessFactors: A Superior Choice
- Customer success and satisfaction is our top priority.
- Most comprehensive suite of applications.
- Unparalleled track record of rapid customer deployments.
- Immediate upgradeability to new versions of the product.
- Scalable and secure product.
- Support for Performance & Talent Management Best Practices.
- Patent-pending high performance architecture.
- Hundreds of cross-industry satisfied customers and over 2,000,000 Successfactors users.
- Largest group of customer references in the industry.
- Exceptional analyst coverage and comments.
- Unparalleled degree of domain expertise.
- Dedicated customer account teams and global support centers.
- Highest renewal rate in the industry.
In General...
With the highest industry renewal rate, SuccessFactors is the established global leader in providing on-demand, Web-based, integrated talent and performance management solutions. SuccessFactors, founded in 2001, delivers software and solutions that help companies of all sizes to implement effective strategies that align employee performance with bottom-line business results.
The company has hundreds of customers across all industry sectors, including Cooper Tire & Rubber Company, Salesforce.com, MasterCard International, Volkswagen of North America, Reebok, Pep Boys, Lancaster General Hospital, Grant Thornton, British Telecom and Textron. SuccessFactors is headquartered in San Mateo, CA. and has multiple worldwide offices across Europe and Asia. The applications are being used in 109 countries and in multiple languages.
TALENTEK is the official re-seller of SuccessFactors in Sub-Saharan Africa and does implementations throughout Africa, the Middle East and the United Kingdom.